Terms of Service
These terms of service apply to all purchases made through the Ember website. For questions, you can reach us at support@try-ember.co.
1. Applicability
By placing an order, you agree to these terms.
2. Product Information
We do our best to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Orders and Payment
Orders are processed upon receipt of full payment. Available payment methods may vary by country. Customers are responsible for verifying which payment methods are available for their location.
4. Processing and Delivery
- Processing time: 1-3 business days
- Shipping time: 3-7 business days (depending on location)
- Orders are shipped directly from our fulfillment center in China
5. Returns and Cancellations
Please refer to our separate Return Policy for all terms and conditions regarding returns.
6. Liability
We are not responsible for loss or damage during shipping if tracking confirms that the package was delivered. Please always verify your shipping address carefully before placing your order.
7. Intellectual Property
All content on the website (text, images, logos) is the property of Ember and may not be used without permission.
8. Complaints
Complaints can be submitted in writing to support@try-ember.co. We aim to respond within 5 business days.
9. Applicable Law
These terms are governed by the laws of Canada.